Reservation & Cancellation Policies


A deposit equal to one nights accommodation for a 1 or 2 nights stay or 30 per cent of your stay is required at the time of your reservation.  Your authorizations to use your credit card for the deposit confirms your compliance with The NORTHRIDGE Reservation & Cancellation Policies, its terms and conditions.

Cancellation Policy

Deposits are refundable less a $75 administration fee if written notification is given 30 days in advance of the first day of the reserved booking date.

Cancellations made within 7 days of first day of the reserved booking date will result in a full charge of the total reservation amount applied to the credit card given to reserve the initial booking.

Cancellations made before 7 days but within 30 days of the first day of the reserved booking dates will result in the forfeiture of the deposit.

There are no allowances for early departure, prepaid meals or prepaid events not taken.

Check In

Check In time is 4pm.  Guests arriving early are welcome to use the facilities but accommodation can not be guaranteed before 4pm unless other arrangements have been made and approved by management.

Check Out

Check Out time is 10am with a 1 hour grace period.  Stays beyond this time will be charged an additional fee of $50 unless other arrangements have been made and approved by management.
If Check Out is after 1pm, a full day rate will apply.

Service Gratuity & Taxes

All meal packages will be subject to a 15% service charge.
All rates are subject to applicable tax.


Our resort is pet friendly.  A cleaning fee of $45 will apply for one pet, $55 for two pets, or $75 for 3 or more pets.

Damages and Repairs

Any damage, accidental or otherwise, to the room and any of the hotel’s property is the responsibility of the guest and will be charged accordingly. In the case where an item is beyond repair full replacement value will be charged.


Unless negligence by the establishment is proved, the establishment will not be held liable for guest injuries, or damage to property of guests or visitors to the hotel or surrounding area.